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Frequently Asked Questions - Five Star Plumbing & Rooter
Have questions about our plumbing services, pricing, or process? We’ve answered the most common questions below. Don’t see what you’re looking for? Call (415) 724-7083 and we’ll give you a straight answer.
Do you offer free estimates?
Yes. We provide free estimates for most of our services. When you call or submit a request, we’ll gather some details about your situation, and in most cases provide an estimate before scheduling or during our initial visit. For larger projects like sewer line replacement or whole-home repiping, we’ll conduct an assessment first to ensure the estimate we give you is accurate.
Do you offer 24/7 emergency plumbing service?
Yes. Five Star Plumbing & Rooter is available 24 hours a day, 7 days a week, 365 days a year for plumbing emergencies in San Francisco and throughout our service area. Call (415) 724-7083 at any time and a member of our team will answer.
Do you charge by the hour or a flat rate?
We use flat-rate pricing on all of our services. That means you’ll know the total cost of your job before work begins — there are no hourly billing surprises, no time-and-materials charges that balloon as a job extends, and no fees that appear after the fact. The price we quote is the price you pay.
Is emergency service more expensive?
No. Our flat-rate pricing applies equally to emergency and non-emergency service. We don’t charge after-hours premiums, weekend surcharges, or holiday fees. The same job costs the same amount regardless of when you call us.
Are you licensed and insured?
Yes. Five Star Plumbing & Rooter operates under a valid California CSLB contractor’s license and carries full liability insurance and workers’ compensation coverage. You can request our license information at any time.
Do you work with property managers and landlords?
Yes, we regularly work with property managers, landlords, HOAs, and multi-unit building owners throughout San Francisco and the Bay Area. We understand the importance of clear communication, minimal tenant disruption, and proper documentation for maintenance records. Call us to discuss your property management plumbing needs.
What areas do you serve?
Our primary service areas are San Francisco, Oakland, Daly City, and San Mateo. We also serve Berkeley, Alameda, Emeryville, South San Francisco, and other Bay Area communities. Call (415) 724-7083 to confirm service availability in your location.
How long does a sewer line repair take?
Most localized sewer repairs can be completed in a single day. A full sewer lateral replacement in San Francisco typically takes one to two days, depending on the depth of the line, the length of pipe to be replaced, and any permitting or inspection requirements. We’ll give you a clear timeline when we provide your estimate.
What are signs I need a plumber right away?
Call us immediately if you have no water pressure or no water at all, sewage backing up into your sinks, tubs, or floor drains, visible water damage or active leaks inside walls or ceilings, sewage odors inside your home, a running toilet you can’t shut off, or any situation involving possible gas line damage. For burst pipes or major flooding, shut off your main water supply and call (415) 724-7083 immediately.
Do you speak Spanish?
Yes. Our team is bilingual in English and Spanish. We serve San Francisco’s diverse communities and want every customer to be able to communicate comfortably and clearly about their plumbing situation and the work we’re recommending.
Have more questions? Call (415) 724-7083 or email plumbing.fivestar@yahoo.com. We’re happy to answer any question before you schedule service.